According to a new study by Temkin Loyalty Index, Hy-Vee has some of the most loyal customers.
Hy-Vee came in 7th place with officials stating that the survey evaluated the loyalty of 10,000 customers to over 250 companies across 20 categories of industry.
The survey asked customers whether if they’d repurchase from the company, as well as likelihood to recommend company to friends, try its latest offerings, forgiveness for mistakes and trustfulness.
In a press release, Shelia Laing – Executive VP and Chief Customer Officer for Hy-Vee said:
We are proud to be recognized for the loyalty our customers show. At Hy-Vee, our brand promise is to provide customers with exemplary service through our employees’ helpful smiles. We feel that we have the best customers in the industry, and this honor further demonstrates that they believe in us.
Hy-Vee operates 240 in eight states across the Midwest. Hy-Vee opened its doors on South MacArthur Boulevard in May 2014.